Each week on “On a Mission” we talk to community leaders who are out to make a positive impact in the area. Today, our host Wendy Norfleet talks to Michael Lavoie from Uniti Fiber.
Uniti Fiber is a leading provider of infrastructure solutions, including Internet, Ethernet, Wavelengths and Dark Fiber along with SD-WAN, VOICE, and managed services for enterprise businesses.
To learn more, visit https://uniti.com/fiber/.
Short company description: Uniti Fiber is a leading provider of infrastructure solutions, including Internet, Ethernet, Wavelengths and Dark Fiber along with SD-WAN, VOICE, and managed services for enterprise businesses. Whether the challenge is improving network reach and quality, increasing capacity or maintaining cost certainty for the future, Uniti Fiber delivers a custom-designed, technology-agnostic and access-agnostic solution. Uniti Fiber’s team of infrastructure professionals has the expertise, dedication and customer focus to provide a variety of network connectivity options in lower-tier and rural markets where customers are struggling to find reliable, scalable and affordable solutions. Uniti Fiber’s growing infrastructure connects customer locations with local access to municipalities and utilities enabling Uniti Fiber to deliver its customized solutions wherever its customers’ toughest challenges exist.
What makes your company unique?: Customer Service after install. 24 X 7 Network Operation Center availability with local, white glove approach to handling our customers
How do you define success?: Success is when problems are solved, while maintaining acceptable profit margins.
Who in the industry inspires you and why?: Chris Clark, CEO of iRis Networks. Chris is an inspirational, down to earth leader who gets with you in the trenches and offers years of experience in managing telecom customer engagement.
What is a tip for success that you would provide someone in your same industry?: Don’t be afraid to learn new things. Always stay in tune with changes in technology.
What excites you most about your industry?: The ability to get people connected and share information in the most efficient manner.
What is the biggest challenge you think you or your organization is going to face in the upcoming year?: Being able to properly communicate our value to our customers. Competition is fierce, but being to differentiate is key.
Who is a Trustee in our community that you admire and why?: David Bennion, owner of Zerorez franchise for North Florida. His uncanny ability to balance workload with service in the community is a great example.